Gobells Holidays – Refund Policy (Following Indian Tourism Department Guidelines)

Gobells Holidays is committed to providing a transparent and hassle-free booking experience. This refund policy outlines the terms and conditions for cancellations and amendments to your Kerala tour package, adhering to the guidelines set forth by the Indian Tourism Department.

Cancellation Charges:
• Cancellations received more than 30 days prior to your departure date will be eligible for a 70% refund of the total package cost.
• Cancellations received between 15 and 30 days prior to your departure date will be
eligible for a 50% refund of the total package cost.
• Cancellations received within 15 days of your departure date or in case of a no-show, no refund will be offered.

Please note:
• The Indian Tourism Department regulations allow tour operators to levy minimum cancellation charges. In accordance with these guidelines, Gobells Holidays may charge a minimum cancellation fee of Rs. 3,000 or 4% of the package cost (whichever is higher), in addition to any  cancellation/retention fees imposed by specific hotels, houseboats, or transportation providers.
• Cancellation requests must be submitted in writing via email to [your company email address]. Verbal cancellations will not be accepted.

Early Departure:
In the unfortunate event of an early departure due to unforeseen circumstances, Gobells Holidays will make all reasonable efforts to cancel any remaining bookings on your behalf. However, the refund amount will be limited to the recoverable value from unused services. While we will assist you wherever possible, Gobells Holidays does not hold liability for reimbursements arising from early departures.

Changes to Your Booking:

• If you wish to modify your booking dates or inclusions within 30 days of your departure date, we will try our best to accommodate your request. However, any changes may be subject to additional charges or limitations based on hotel availability, revised service costs, and seasonality.
• Changes requested less than 30 days prior to departure may be considered a cancellation and subject to the cancellation charges mentioned above.

We recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may lead to trip cancellation or interruption. Gobells Holidays strives to ensure a smooth and enjoyable travel experience for all our guests. We encourage you to carefully review this refund policy before confirming your booking. If you have any questions, please don’t hesitate to contact our friendly customer support team.

Additional Resources:

• Indian Tourism Department Guidelines: [Link to Indian Tourism Department Guidelines on cancellation charges]

Note: While the Indian Tourism Department provides a framework, specific details may vary. It’s advisable to consult the official website for the latest information. The Ministry of Tourism will take up with the concerned authorities to expedite the modalities for refund of GST on goods purchased by foreign tourists.